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KF5JRV > TECHNI 09.09.19 21:06l 7 Lines 1697 Bytes #999 (0) @ WW
BID : 13116_KF5JRV
Read: GUEST
Subj: Self Driving Car Complaints
Path: IW8PGT<HB9ON<IW2OHX<IR2UBX<DB0RES<DB0ERF<OK0NAG<OK0PBR<OK2PEN<N3HYM<
KF5JRV
Sent: 190828/1140Z 13116@KF5JRV.#NWAR.AR.USA.NA BPQ6.0.18
Waymo, the Alphabet-owned self-driving car company, is getting some critical reviews from its passengers in Phoenix and San Francisco.After reviewing records of over 10,500 rides in the company’s self-driving vehicles over the course of July and August, The Information found that a large number of passengers complained about the autonomous vehicles’ performance. While Waymo got mostly-positive reviews, the comments from nauseous and otherwise unhappy passengers is a troubling sign for a company that wants to eventually go head-to-head with human-driven ride-hailing apps.Waymo frequently insists that safety is its top priority — the company’s ultimate goal is to get error-prone human drivers off the streets and replace them with near–perfect artificial intelligence.And while its self-reported safety data is questionable, The Information noted a marked improvement in rider satisfaction since it last reviewed the company’s internal feedback. In Phoenix specifically, 70 percent of riders gave their self-driving shuttle a perfect score.But a large proportion — 10 percent of the Phoenix passengers and 35 percent of the Silicon Valley ones — complained about sudden, uncomfortable, and nauseating stop-and-start driving and excessive braking.“Excessive braking for almost the entire ride,ö read one Waymo employee’s review. “I got very carsick. Almost pressed the pullover button so I could barf.öAnother seven percent found that the vehicles dropped them off anywhere from 50 feet to half a mile away from their actual destination, leaving them to walk or call another cab for the rest of the journey.
73, Scott KF5JRV
Pmail: KF5JRV @ KF5JRV.#NWAR.AR.USA.NA
Email: KF5JRV@GMAIL.com
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